Exchanges, Returns & Refunds

WE ARE
ALWAYS HERE
TO HELP.

We are pleased to accommodate returns and exchanges within 90 days on all hair extensions that have not been opened, worn, or tampered with. Good news is that Clip-In and Halo Linnet Conde extensions, as well as each Clip-In Bang and Ponytail Extension, will come with a tester in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match. Please note that the tester is part of the full set and is required to be shipped back in its original condition with your order for a refund or exchange.

Exchanges

  • 01

    Exchanges are easy.

    • Need another shade? Our exchange process is quick and easy. Ship back your current set of Luxies, let us know what you’d like in exchange and we’ll get you set up with a new order.

  • 02

    HOW LONG WILL IT TAKE TO RECEIVE MY NEW ORDER?

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  • 03

    I'M DEBATING BETWEEN 2 SHADES - WHAT SHOULD I DO?

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  • 04

    I'M DEBATING BETWEEN 2 SHADES - WHAT SHOULD I DO?

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    Returns

  • 01

    HOW DO I RETURN MY ORDER?

    • Both U.S. and International customers may initiate a return via our returns centre.

    Exchange& Return FAQ

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  • 01

    DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?

    • If you are returning your order, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

    If you are exchanging your order, we provide a complimentary return shipping label for all U.S. customers. You will not be required to pay the cost of it!

  • 02

    CAN I GET HELP FINDING A BETTER MATCH?

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  • 03

    WHEN WILL I RECEIVE MY REFUND?

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  • 04

    WHEN WILL I RECEIVE MY EXCHANGE?

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  • 05

    CAN I RETURN MY LUXY HAIR ACCESSORY?

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  • 06

    HOW DO I KNOW IF THE SHADE IS A GOOD MATCH WITHOUT OPENING THE BOX?

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  • 07

    WILL I BE REFUNDED MY EXPRESS SHIPPING COST?

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  • 08

    CAN I RETURN OR EXCHANGE AN OPENED SET?

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  • 09

    HOW MAY I CONTACT YOU?

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