FAQ

Payment
Related

  • 01

    WHAT METHODS OF PAYMENT DO YOU ACCEPT?

  • We currently accept the following credit cards: Visa, Mastercard, and American Express. 

  • 02

    I LIVE IN THE US— WILL I BE CHARGED TAXES ON MY ORDER?

  • Yes, you will be charged taxes based on the mandates from your local state government. 

  • 03

    DO YOU HAVE ANY DISCOUNTS?

  • Yes! If you subscribe to our emails, you will receive at 10% of coupon code! 

  • 04

    DO YOU OFFER WHOLESALE PACKAGES?

  • Yes, we do! Check out our

    Shipping
    & Returns

  • 01

    WHAT METHODS OF PAYMENT DO YOU ACCEPT?

  • We currently accept the following credit cards: Visa, Mastercard, and American Express. 

  • 02

    I LIVE IN THE US— WILL I BE CHARGED TAXES ON MY ORDER?

  • Yes, you will be charged taxes based on the mandates from your local state government. 

  • 03

    CAN I TRACK MY ORDER?

  • Absolutely! Once your order has shipped, you will receive an email with a tracking number.

  • 04

    WHERE DO I FIND MY TRACKING NUMBER?

  • Your tracking number will be sent to you via email once your order has shipped.

  • 05

    CAN I RETURN OR EXCHANGE MY ORDER?

  • Yes, you can do both! For more information, you can read about our

    Returns and exchanges policy

  • 06

    HOW DO I INITIATE A RETURN OR EXCHANGE?

  • Both US and international customers can initiate either a return or exchange in our

    Return Portal

    • Once in the Return Portal, click the “Return or Exchange Items” button. You will then be prompted to indicate what you would like in return / exchange. Please be as specific as possible and make sure to include the following:
    1. The set you would like to exchange your current set for. Don’t forget to include the length, weight,  and color.
    2. Your shipping address.
    • Once your order is received back at our warehouse and inspected, we will go ahead and set up a new order for you based on the details provided. If you would like to change your exchange details, please contact us immediately at info@perfectselfiebeautybar.com and we’ll try our best to make those changes for you.
  • 07

    WHEN WILL I RECEIVE MY REFUND?

  • A full refund will be provided to the original method of payment after we have received, inspected, and confirmed that the returned hair extensions were not opened. Please allow 1-3 business days from receiving your order for the refund to be issued back to you. Please note most financial institutions will take an average of 3-5 business days to process the refund.

  • 08

    HOW DO I CHANGE OR CANCEL MY ORDER?

  • Reach out to us through our customer support email, 

    info@perfectselfiebeautybar.com

    , as soon as possible and we will do our best to cancel your order. If your order has already been shipped, you will need to wait for your order to arrive and go through the return process.

    Customer
    Support

  • 01

    I AM NOT HAPPY WITH MY PURCHASE. CAN YOU HELP?

  • Of course we can help! Your happiness is our priority. Please reach out to us through our customer support email,

    info@perfectselfiebeautybar.com

    , and we will work with you to make sure you are satisfied.

  • 02

    HOW DO I CONTACT LINNET CONDE?

  • You can contact us via email, phone, our web contact form, or in person at our Miami, Fl. salon. For more information, check our Contact US

    page.

    Email:

    info@perfectselfiebeautybar.com